Happy 2015 Axosoft users! We’re greeting the year with a smaller release as we prepare for a few ambitious releases later this year. Here’s what’s new in Version 14.6:
- Centralized Pick Lists and List Types
- Updated importing
- Daily Scrum update
Of course, we squashed some bugs along the way. Check out our Version History page for a list of bug fixes in this release.
Let’s elaborate on feature updates! First, you’ll notice we’ve centralized all pick lists and list types when you go to Tools / Fields / List Types. Pick lists and list types such as status, billing type, and time units can all be modified in one place.
All pick lists and list types in one place.
So if for example you need to change the default status options, select ‘status’ and customize the list to match your preferred statuses.
Add or adjust your fields consistently and easily.
Next, we’ve updated the importing UI. Things are cleaner, simpler, and familiar to anyone who imports often. Like before, you are able to save import templates so Axosoft remembers how you like to map your .csv spreadsheets columns to new item fields.
Import is updated!
Lastly, we have included a Teams dropdown menu in the Daily Scrum. Use this to focus on your specific team’s list of items for any given release.
Filter your Daily Scrum further with teams.
Short and scrumptious, yes? Expect numerous more updates throughout the year. And if you like these updates in video format, please subscribe to our lovely Youtube channel.
Software testing takes time. Much of this time is often spent writing bug reports for failed tests. Integrating Axosoft with TestLodge can save you and your team time by improving this process. TestLodge Test Management is an online test case management tool that allows you to store and manage test plans, test cases, requirements, and more. QA teams love using TestLodge because it helps them stay organized and ensure their testing process is smooth and documented with ease.
Axosoft integrates easily with TestLodge, allowing you to automatically create bug reports in Axosoft whenever a test fails in TestLodge. This leads to a more streamlined testing and bug reporting process and eliminates the time testers spend creating bug reports manually.
Setting up the integration is simple. First, you need to allow TestLodge to access your Axosoft account. Once you’ve permitted TestLodge to access your Axosoft account, you’ll need to associate a TestLodge project with an Axosoft project.
Now when a test is marked as “failed” in TestLodge, a bug report will automatically be created in the Axosoft project, including relevant information such as steps to reproduce the bug, the expected result, and the actual result. You can select the Axosoft release, the priority, and assign a user to the bug directly from TestLodge. TestLodge will even set the reporter of the bug as the person who failed the test.
Learn more about setting up the integration in this short video:
As you can see, this integration provides instant communication of bugs and necessary information from your testers to your developers, which leads to a more efficient testing process. Once you’ve completed a round of testing and bugs have been fixed, you can then re-run all failed tests in TestLodge to verify the fixes.
By integrating these two products you’ll add value to your testing and development teams in a number of ways:
- Save time spent logging bugs manually.
- Streamline communication by instantly sending failed tests as ‘bugs’ to Axosoft.
- Synchronize your testing and development teams by ensuring both sides have the information necessary to resolve bugs and make quality software.
To learn more about TestLodge, check out this video or start a free 30-day trial of TestLodge to see how you can automatically create bug reports in Axosoft from TestLodge.
We’re excited to announce the start of a beautiful new friendship with Zendesk! Axosoft Scrum and Axosoft Bug Tracker integrate easily with Zendesk to seamlessly connect your support and development workflows.
We’re hoping your first reaction is to go into a zen-like buddha position (see image above for reference) and soak in the awesomeness! But your second thought might be, why would Axosoft integrate with Zendesk? After all, Zendesk is a customer service and support ticketing software and so is Axosoft Help Desk. Well, here at Axosoft, we embrace diversity, even when it comes to integrating with competing help desk solutions. We realize that there are different solutions for different needs. Thus our new friendship with Zendesk opens the door for our customers who are using Zendesk as their Help Desk solution.
By integrating these two great products, you can quickly escalate Zendesk support tickets to user stories or bugs in your Axosoft backlog, and eliminate all the time your support and development teams spend duplicating items and communicating status reports. Automated workflow step actions take your productivity to the next level by eliminating the need to update the workflow status of a linked Zendesk ticket. You can even include a public or private message when the item’s workflow status is updated. The two-way communication between Axosoft and Zendesk allows your support team, developers and project managers to clearly see how an item is progressing through development.
Bonus! You can keep overhead down by not having to purchase additional licenses for your support team to access Axosoft and your devs to access Zendesk because comments and status updates flow seamlessly between the two. It’s easy then for support to respond to customers about the status and resolution of items without ever leaving Zendesk, and developers get all the details they need to resolve issues in Axosoft.
All-in-all by integrating your Zendesk and Axosoft accounts your whole team benefits:
- Reduce time spent managing user stories and bugs.
- Gain visibility into the status of tickets from inception to close.
- Save money and keep communication flowing from customers, to support, to development and management.
We’re excited to help Zendesk and Axosoft customers be even more successful! So if you don’t have an Axosoft account yet, get started here!
If you already use Axosoft, learn more or enable Zendesk to get to work!
Wondering what’s new in Axosoft version 14.5? Well, here it is:
- Print functionality
- Sharable Dashboards
- Zendesk Integration
- More UX improvements
There are two things that should improve your reporting efforts: printing and sharing dashboards. We have replaced the PDF shortcut with a print button that will print anything you have on the screen.
Print Print Print
That means you may include any filter, any grouping, or any view (including Card View) for your hard copy needs. The only limit is the size of your printer’s paper, so don’t go chopping trees down here.
You can print any view with any filters, including card view.
Non-users of Axosoft may now access dashboards. Huzzah!
More eyeballs please.
After you enable your API, you’re free to copy and paste the link to your dashboard and share it accordingly. You can even have it password protected for increased security. If this is making you go “yay!” then make sure you start using this ASAP to help out your execs/managers/stakeholders/customers. Here’s what to do step by step:
- Enable API
- Go to Dashboard and edit Dashboard settings
- Generate and copy the URL
Protect your dashboard!
We’re excited to announce a new integration with Zendesk. See our full post here or get the gist of the integration below:
- Create or link Axosoft items from Zendesk tickets
- Notify Zendesk tickets of changes from Axosoft
- Save money and keep communication flowing from customers, to support, to development and management
Information is power, and we’re giving new info to admins. Admins now get notifications when an email has failed to fire. This is located in the upper right corner by your user/admin name in the shape of a bell.
It’s like bookface.
The bell glows red when an email fails, which should allow you to immediately check the email address or potentially your email account settings. If you’re ever in doubt, please contact the awesome folks in support.
Right clicking on a column now allows you to multi-select what items you’d like to sort and we’ve updated the functionality for touch screen users.
That’s all for now folks. Be on the lookout for our next release!
A chain of events was triggered at Axosoft when our CEO, Hamid Shojaee, asked, “What if we had everyone in the company responding to chat requests? Would this be a good or bad idea and why?” One of our support team members, James, responded by sharing a video from UserConf 2012, where Wufoo’s Kevin Hale discussed the idea of All Hands on Support. We took time the very next day for our entire company to watch this video and talk about it. As a result, Axosoft recently flew the entire support team and our Product Owner to San Francisco for UserConf 2014. It was a killer conference, and we took away a lot of great ideas!
Answer the damn email!
Alex Mozes, Director of Customer Support at Udemy, spoke about his research that indicated users who receive a response within 20-30 minutes are impressed by the response time. What I found interesting was that customer happiness was not affected when they received a response 40 minutes to 4 hours later. Meaning they were only impressed in that first window. This rang very true to me. The first and most important thing is to respond to our customers as quickly as we can.
Stop using canned lines
Users know when you are using a canned line. It makes them think you do not care, and that you are reading from a script or following a set process. I took this very seriously and started talking to my customers as I would want to be spoken to. The results were interesting. Instead of using fluffy words and long drawn out explanations, I was direct, concise and used wording that was personal. User response was quite positive. They appreciated my direct explanations and expressed that they were impressed with the support response.
All Hands on Support vs. Dev on Point
After watching that great video I referenced earlier, All Hands on Support, we agreed as a company to implement this idea. Well, that didn’t go so well. When trying to implement it we were met with statements like “I don’t have enough time” or “What good does one day do anyway – It’s not like I can change anything in one day.” This leads me to the Dev on Point idea presented at the conference. Dev on Point is one developer available for user support for an entire week. They are the point person for all departments for that week. This is a solution we think might be more viable for our support and dev teams moving forward!
So long and thanks for all the fish!
There were many great speakers and ideas shared at the conference, and it was really awesome to be among so many different people who play various roles in support. Every person I talked to was happy to share their experiences and ideas. The whole thing felt like a massive collaborative effort to improve what we love to do!