What's the catch with the Free Single-User OnTime Express? Does it Expire? Is it limited?
There is absolutely no catch. The single-user version of OnTime Professional is free, period.
No limit on the number of defects or features or projects or anything else (other than
the number of users - it is a single-user product). It never expires and it doesn't
contain any adware or spyware. It's a genuinely free version of the OnTime Professional! We
think you'll love it, tell your friends about it, and if you're using it in a growing
business environment -- we hope you'll upgrade when you're ready.
How is OnTime licensed and priced?
OnTime Professional is licensed and priced on a per named-user basis. The number of users you need
is calculated based on the number of people who connect to the OnTime database using
one or more of the OnTime clients. For example, if you expect 15 potential users
connecting to the OnTime system, you will need a 15-user license of OnTime (it does
not matter whether your potential 15 users are using OnTime concurrently
- you still need 15 user licenses in this example).
OnTime Express is also licensed based on the number of named users who will be accessing
the OnTime database, however, licenses are available in tiers: 1 (Free), 5, 10, 25, and Unlimited.
Please see the
OnTime Pricing page for the most up to date information.
Who else uses OnTime?
OnTime has quickly become the preferred choice for .NET development shops. OnTime
customers include Verifone, Intel, Perot Systems, Motorola, Avanade, Spherion and
XO communications, just to name a few of the more recognizable names. For a bigger
list of customers and their comments, visit the
Testimonials page.
Which OnTime interface is right for my team: Web (local), Windows, VS.NET or Hosted?
Although the core functionality of OnTime Web, Windows and Hosted editions are nearly
identical, there are some subtle differences and each development team's requirements
will be unique.
If you want to be up and running as quickly as possible without having to install,
administer, or maintain any software, then OnTime Hosted, accessed through a Web browser makes the most
sense.
On the other hand, if you prefer to control the environment of your software applications
and you already have your own system administrators and servers in place, then
a local installation may provide the best performance and make the most sense.
If your developers use Visual Studio, they will likely wish to run OnTime VS.Net interface. This way, they can run one application and won't have to switch between their development environment and OnTime.
When you purchase OnTime as a locally installed product, all three interfaces are included. So, for example, managers can use the Windows client, developers can use the Visual Studio client, and off-site team members can use the web client to access the same OnTime database.
Can I use OnTime Web, VS.NET and Windows versions together?
Yes, absolutely! In fact, OnTime was specifically designed to enable users to choose
the interface they prefer. Some users choose to use both web and Windows clients.
For example, some users choose to use the rich OnTime Windows client when they are
at the office and then use the OnTime web client when they are away. With OnTime,
users can seamlessly bounce between the Windows, Web, and VS.NET clients, allowing
them to always use the interface that makes the most sense under their current circumstances.
What do I need in order to use the OnTime Web Services SDK?
You just need a working knowledge of .NET Web Services, C# or VB.NET and a development
environment. If you're using OnTime Hosted, you'll also need to setup the optional
SDK services for your installation. Please contact
sales@axosoft.com for assistance.
Can authorized users access our installed OnTime Web System from the Internet or
multiple locations?
Yes! As long as your OnTime Web Edition is installed on a server that is accessible
from the Internet, your users can be anywhere in the world.
How well does OnTime scale? Can it handle thousands of Users?
OnTime was designed from the ground up with scalability in mind. Both OnTime Windows
and Web Editions (installed and hosted) take advantage of various performance boosting
technologies in Microsoft .NET for added scalability and reliability.
For even more performance, OnTime was designed and optimized for a single database
product from day one: Microsoft SQL Server. This helps us take advantage of performance
and scalability features unique to Microsoft SQL Server, versus being restricted
by generic database instructions.
OnTime Web Edition customers with over 1,000 users can load balance their Web Servers
to help further increase performance and scalability.
What technologies were used to create OnTime?
OnTime was designed and developed from the ground up using Microsoft's .NET Framework
technologies. The code has been written in C# and the Web Edition is written using
ASP.NET, AJAX and .NET.
Additionally, OnTime uses SQL Server for data storage and makes extensive use of
Stored Procedures and SQL Functions to enhance performance. For reporting, OnTime
uses the Data Dynamics ActiveReports Engine for increased functionality and exporting capabilities.
Can I import data from Excel or other bug tracking tool into OnTime?
Absolutely. OnTime's powerful import wizard allows easy integration of existing
data from comma delimited files into the OnTime database. The OnTime Import Wizard
allows easy mapping of fields from your data files into OnTime fields. Also, field
mapping templates can be saved for later reuse.
How old is Axosoft?
Axosoft was originally launched as MCPCentral in August of 2000 and later renamed
to Axosoft after the release of OnTime V2.0. For more information about Axosoft,
visit the company
About page.
Do I qualify for a free upgrade to OnTime 2008?
You qualify for a free upgrade to OnTime 2008 if any of
the following are true:
- You purchased OnTime 2007 on or after November 1st, 2007
- You have current maintenance or you had current that expired on or after December 1st, 2007
- or You are using a single-user install of a prior version of OnTime -- OnTime 2007 or previous (you can upgrade to a single-user install of OnTime 2008 Professional or Express)
If the above don't apply to you, you can add maintenance to your OnTime installation
now by visiting the
Axosoft Online Store. If you have an activation key, you already have an
account.
I have OnTime V(1.X or 2.X or 3.X or 4.X or 5.X or 6.X), do I qualify for a discount
to OnTime 2007, V7.0?
What's new in OnTime 2008? or Why should I upgrade?
There are MANY new and exciting features in OnTime 2008, including: project wiki
custom email notification templates, project-level attachments, project-level custom fields,
customer and contact importing, customer and contact custom fields, hyperlink custom fields,
and much more.
For additional details see the What's New page.
Can I have OnTime 2007 and 2008 installed side-by-side?
Yes and No. Yes, you can have them installed side-by-side and hitting different
databases. No you can't hit the same database because once OnTime 2008 upgrades
an existing database, OnTime 2007 client interfaces will no longer be able to access it.
How hard is it to upgrade to OnTime 2008? or Will I Lose My Data?
The OnTime 2007 clients (either Windows or the Web configuration utility) can automatically
upgrade your OnTime database from any previous version. The upgrade is painless
and is usually completed in less than 10 minutes. However, prior to the upgrade,
please be sure to backup your OnTime database to prevent unforeseen conditions from
resulting in data loss.
Can I go from OnTime 2005/2006/2007 Installed to latest version of OnTime Hosted
and keep my data?
Can I still buy OnTime 2005/2006/2007 licenses?
Yes and No. All new purchases will be based on OnTime 2008 pricing, but all new
license purchases are valid for older versions of OnTime.
Can I somehow test the new OnTime 2008 system using my existing OnTime 2005/2006/2007
database?
Yes, and this practice is strongly encouraged. Simply make a backup copy of your database, install the OnTime 2007 clients
and point it to the backup copy of your data. Upgrading your backup database to
OnTime 2008 is the safest way to test OnTime 2008 without a total commitment to
upgrading.
What's new in OnTime 2008 Hosted?
OnTime 2008 Hosted allows you to get up and running with OnTime quickly, because
Axosoft hosts your OnTime database. This means, you don't need the infrastructure usually
associated with Microsoft SQL Server based products like OnTime.
This option also allows for a low monthly payment option to further reduce costs.
However, if you already have the infrastructure required to run OnTime 2008 for your team,
a local installation of OnTime may serve you better.
Can I use the OnTime Windows or OnTime VS.Net Clients with the OnTime Hosted Solution?
Yes; however, you will need to add the OnTime Remote Server option to your OnTime
Hosted Installation (there is an additional charge for this).
What is OnTime 2008's hosting environment?
What browsers are supported by OnTime 2008 Hosted?
The following browsers are supported:
- FireFox 1.5+ or 2.x (Windows, Mac & Linux)
- IE 7.x (Windows)
Can I use my older OnTime database in OnTime 2008 Hosted?
Are there any Contracts? How long do I have to commit to using OnTime Hosted?
Month-to-month customers can cancel anytime with 30 days notice. Customers paying annually
can cancel anytime, but there are no refunds. All customers must agree to the Terms
of Service for OnTime Hosted Edition.