The OnTime Customer Portal Add-on facilitates bringing
your customers and other parties into the development conversation. Through
an easy to use Web portal, users can view and report defects, requirements, and
help desk incidents.
Granular security settings are controlled from within OnTime and ensure users have
the appropriate clearance to view/edit items.
By default, the items you track in your OnTime database are not visible
in the OnTime Customer Portal. But, you can make them public using any OnTime client (Windows, Web, VS.NET or even the Hosted interface) by marking
items "Publicly
Visible" -- this is a simple right-click and select operation.
These items will then become
visible to Customer Portal users (depending on their
security settings).
Customer portal provides a cost-effective way to allow large numbers of users
to have limited visibility into the Defects and Features tracked in your OnTime
system. More importantly, it provides a tool for collaborating
with everyone involved in a project.
Features and Benefits
The OnTime Customer Portal Add-on product offers the following features:
- A web site your end users (business analysts, stakeholders,
other departments, executive management, and partners, too!) can visit to view and report defects and features
- Ability to require users to register before having access to the Customer Portal
information
- User self-registration can be automatically activated or require an administrator
to approve new accounts.
- Ability to reset password and automatically handle forgotten passwords for end users
- Ability to limit the field visibility for defects and features independently
- Customer Portal visitors have a “My Defects” and “My Features” view that allows
them to quickly see the items reported by them
- Ability to limit item visibility by individual item, by project and even by a pre-defined
filter
- RSS Feeds to automatically retrieve Defects and Features through the Customer Portal
