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OnTime Add-ons


Customer Portal
Looking to bring your customers in on the development process?
iPhone Client
Need a way to keep track of your defects anwhere, anytime?
OnTime SDK
Want to build the functionality of OnTime's bug reporting into your dev team's latest project?
Remote Server
Want to connect to your Windows or VS.Net client without the need for VPN?
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CUSTOMER PORTAL iPHONE   REMOTE SERVER SDK TORTOISE SVN  
 

Customer Portal

Customer Portal quite simply provides a quick, dynamic and cost-effective link between your dev team and your customers. Instantly give your customers the ability to view current defects and features, or even make them part of the process by giving them permission to request features, and report bugs.

Check out this quick video to see how Customer Portal will add new dimensions to both your customer relations and development process.

"Customer portal and different templates...this is a great feature..."
- Patrick Buckles, Enwisen Inc. (USA)

What does it mean for your customers?

Let your customers feel like they're part of the process, by actually making them part of the process. Through the portal, your customers can request features and report bugs. They can even vote on which items are most urgent.

The Customer Portal allows your clients to monitor the progress of these items. This gives them peace of mind and reduces the need for repetitive calls and meetings to discuss the state of the project.

  Bug Tracking Main
"Customers like the portal, like the product overall. Solid product!"
- Michael Thrower, I.T. by Design (USA)
 

Total Security Control

You are in control of what your customers can see, report, and request. By default, the items you track in your OnTime database are not visible in the OnTime Customer Portal, it's up to you to decide the access level of your customers.

You can make them public using any OnTime client (Windows, Web, VS.NET or even the Hosted interface) by marking items "Publicly Visible" -- this is a simple right-click and select operation. These items will then become visible to Customer Portal users (depending on their security settings).

Customer Portal provides a cost-effective way to allow large numbers of users to have limited visibility into the Defects and Features tracked in your OnTime system. More importantly, it provides a tool for collaborating with everyone involved in a project.

"The release management and the customer portal. The windows client was the original reason we chose the product and I think it is very good."
- Richard Howell, American Institute for Foreign Study (UK)

Customer Portal In Action!

Customer Portal allows large numbers of users to have limited visibility into the defects, features, wikis, and other items tracked in your OnTime system.

At Axosoft, we have integrated Customer Portal into our Community Site. The "Reported Defects," "Requested Features," and "Request Support" tabs are using Customer Portal to achieve their functionality.

Customer Portal in Action>>>
  Customer Portal

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Since 2002, over 7,000 dev teams around the world have trusted OnTime to help them ship their software on time.
Over 7,000 customers worldwide use OnTime to ship software on time!
 
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