Customer Portal

Customer Portal quite simply provides a quick, dynamic and cost-effective link between your dev team and your customers. Instantly give your customers the ability to view current defects and features, or even make them part of the process by giving them permission to request features, and report bugs.

What does it mean for your customers?

Let your customers feel like they're part of the process, by actually making them part of the process. Through the portal, your customers can request features and report bugs. They can even vote on which items are most urgent.

The Customer Portal allows your clients to monitor the progress of these items. This gives them peace of mind and reduces the need for repetitive calls and meetings to discuss the state of the project.

Total Security Control

You are in control of what your customers can see, report, and request. By default, the items you track in your OnTime database are not visible in the OnTime Customer Portal, it's up to you to decide the access level of your customers.

You can make them public using any OnTime client (Windows, Web, VS.NET or even the Hosted interface) by marking items "Publicly Visible" -- this is a simple right-click and select operation. These items will then become visible to Customer Portal users (depending on their security settings).

Customer Portal provides a cost-effective way to allow large numbers of users to have limited visibility into the Defects and Features tracked in your OnTime system. More importantly, it provides a tool for collaborating with everyone involved in a project.

Customer Portal In Action!

Customer Portal allows large numbers of users to have limited visibility into the defects, features, wikis, and other items tracked in your OnTime system.

At Axosoft, we have integrated Customer Portal into our Community Site. The "Reported Defects," "Requested Features," and "Request Support" tabs are using Customer Portal to achieve their functionality.