Are you looking for a hosted or installed solution?
| Included with: | Scrum & Bug Tracking | Wiki & Help Desk | Installed |
|---|
| Create, track & manage work items | |||
| Track unlimited work items | |||
| Epics (big features) | |||
| User stories (features) | |||
| Bugs (issues) | |||
| Tasks (to-do) | |||
| Group, filter and summarize by type | |||
| Track status and workflow per item | |||
| Auto-trigger actions on workflow step | |||
| Unlimited workflow templates | |||
| Projects | |||
| Hierarchical project tracking | |||
| Unlimited projects and subprojects | |||
| Security permissions by project | |||
| Use different templates per project | |||
| Full Scrum support | |||
| Stack rank items | |||
| Release planner | |||
| Capacity management | |||
| Daily standup tool | |||
| Burndown charts | |||
| Velocity calculator | |||
| Ship date estimator | |||
| Full Kanban support | |||
| WIP limits | |||
| Kanban board view | |||
| Powerful customization | |||
| Unlimited custom fields | |||
| Unlimited custom workflows | |||
| Unlimited custom field templates | |||
| Unlimited custom security roles | |||
| TV-ready dashboards & live reports | |||
| Customizable visual dashboards | |||
| Share dashboard links publicly | |||
| Dashboard gadgets | |||
| Powerful wiki | |||
| Create and track unlimited wiki documents | |||
| Collaborate on document creation | |||
| Organize wiki pages by project | |||
| Powerful wiki page security | |||
| Help desk & email ticketing | |||
| Track unlimited support tickets | |||
| Track customer & contacts by ticket | |||
| Turn emails into support incident tickets | |||
| Reply to emails from inside Axosoft | |||
| Use canned responses | |||
| Brandable self-service portal | |||
| External users can add & view items | |||
| Self-registration for external users | |||
| Unlimited Portal-specific accounts | |||
We offer email support and training resources for all of our customers, but you can purchase Premium Support for a more hands-on experience! Premium Support includes: an on-boarding and implementation session; ongoing training for new team members; access to phone and priority email support; and optimization sessions.
CEO & Owner“Our company is 8 years old, and we’ve been using Axosoft for the majority of that time. Having a hosted account and really good access for our customers was a big part of why we chose Axosoft. Not to mention, it’s one of the less expensive, high-quality solutions out there—it became even more reasonably priced when we factored in the unlimited customer contacts we can have in the Portal. Our bill went down significantly, and we’re very happy.”
Can I skip the trial and immediately buy Axosoft?
Sure! Just create an Axosoft account using our trial signup form, and reach out to our sales team for next steps, or use the blue Manage Account button in-app to make a purchase at any time during your trial.
What is your refund policy?
Axosoft has a 30–Day Money Back Guarantee for a full and prompt refund, if you are at all unsatisfied.
What are my payment options?
The default option is credit card, but for orders over $3,000.00 we can do purchase orders.
Do you offer non-profit and/or academic accounts?
Yes. Please contact sales@axosoft.com to find out more.
If you are a student working in a team that needs an agile project management tool for your coursework, check out our free student accounts. Restrictions apply.
How do I get a quote?
Please contact sales@axosoft.com or call 800.653.0024, extension 1.
Do you work with resellers?
Yes. Visit our Partnerships page for more information.
Can I add and remove user licenses as needed?
Yes. For hosted plans, add or remove users in the Account Administration screen in your Axosoft Tools menu. Axosoft Installed users can modify their license by logging into their account here.
Do you allow for named licensing or floating?
We allow for named licensing only. Reallocation of your user licenses (activating and deactivating users) is simple. View our Managing Users documentation page to learn more.
What are the installation requirements for Axosoft Installed?
Axosoft Installed requires Microsoft SQL Express 2008+ and the .NET Framework 4.5. For complete details navigate to System Requirements.
What is the best way to setup Axosoft Installed?
Visit our support documentation to watch our video tutorial or read through detailed instructions on how to install Axosoft.
What are the ongoing costs for Axosoft Installed? How do I renew my benefits?
To extend product updates, support, and Axosoft Premier beyond 1 year, renewals are available. Renewal costs are equal to 35% of your license configuration cost. You can renew by logging into your account here.