Your customers are key members of your agile process. Their input is vital to improvement, iteration, and of course, bug fixes. Plus, they always seem to want to know what’s going on. Axosoft’s Help Desk and Portal allow you to receive tickets, give automated replies and even let customers create their own tickets. Prepare to become BFFs with your customers!
Axosoft Portal
A dialog with your customers is important to helping you target issues and improve your product. With the Portal, you can quickly set up a customized, brandable environment for your customers and stakeholders to create and edit tickets without them needing a full Axosoft account. Yes, unlimited Portal accounts for outside users are free! Control how customers register, how you are notified, and even publicize wiki pages to assist and inform them.
Axosoft Help Desk
Does your customer support team get tons of emails? Use Axosoft Help Desk to automatically turn emails into an unlimited number of support tickets. Then you can simply reply in-app with robust email features like rich text and pre-written (canned) responses. Your support team can also turn incidents into bug reports or feature requests, integrating them into your workflows. It's easy to turn your customer support team into a customer success team when you never lose sight of a conversation or the status of a customer's issue!